Careers at DoWhatWorks

Who We Are:

DoWhatWorks is a fast-growing startup using patented technology to detect thousands of A/B tests and deliver data-backed recommendations. We help growth and product leaders at top companies like Disney, Adobe, and U.S. Bank drive conversion wins through clear, actionable insights.

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What You’ll Do:

As an Associate Customer Success Manager, you'll support, and eventually own, a portfolio of accounts end to end. From first login through renewal, your job is to make every customer's experience with DoWhatWorks genuinely delightful, and to turn that delight into outcomes.

You will:

• Own the day-to-day relationship for a portfolio of established accounts
• Run client meetings end to end and manage administrative communication
• Guide new customers through onboarding and adoption of key features
• Track engagement metrics and document qualitative feedback
• Nurture and flag quiet or at-risk accounts early
• Support renewals and expansion opportunities

Who You Are:

• Bachelor's degree preferred
• 1–2 years in customer success, account management, or a client-facing role (SaaS a plus)
• Strong communication and interpersonal skills
• Detail-oriented and organized, able to focus on narrow problems with an eye on the bigger picture
• Able to manage competing priorities at speed
• Self-starter with a growth mindset and high levels of initiative
• Experience in remote work environments preferred
• Experience in fast, iterative environments preferred
• A kind, collaborative team player

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DoWhatWorks is an equal opportunity employer.